Terms of service

 

Terms of Service – Haven
Last Updated: August 04, 2026
These Terms of Service (“Terms”) govern your access to and use of the website https://zczeia-z1.myshopify.com (“Site”), operated byHaven. By browsing our site, creating an account, or placing any purchase order, you (“Customer”, “You”) fully agree to be legally bound by these Terms, together with our Return & Refund Policy, Privacy Policy, and Shipping Policy. If you do not accept these terms, please refrain from using our website and services.

1. Eligibility & User Representations

You must be at least 18 years old or reach the age of majority in your resident jurisdiction to make purchases on this site. You warrant that all information you provide during account registration and checkout is true, accurate, valid, and complete. All orders placed on our site are for personal end-consumer use only. Commercial resale, bulk arbitrage, and fraudulent ordering behaviors are strictly prohibited.

2. Account Responsibilities

If you create an account on our Site, you are solely responsible for maintaining the confidentiality of your account credentials, including username and password. All transactions, orders, and activities conducted under your account are your exclusive liability. You shall promptly notify our support team of any unauthorized account access, security breach, or suspicious activities.
We reserve the right to suspend, restrict, or permanently terminate user accounts without prior notice if users violate these Terms, submit false information, or engage in improper behaviors.

3. Pricing, Product Descriptions & Errors

We strive to ensure all product descriptions, sizes, images, features, and pricing information displayed on the website are accurate. Minor visual differences caused by screen resolution, lighting, or manufacturing batches do not constitute product defects or valid refund reasons.
All displayed prices are in USD and do not include international import duties, local taxes, VAT, or shipping fees. We reserve the right to correct typographical errors, pricing inaccuracies, and inventory update mistakes. We are not obligated to honor incorrectly listed ultra-low prices caused by system or manual errors.
Product inventory and availability are subject to change without prior notice.

4. Payment Rules & Anti-Fraud Policy (Shopify Payments Compliant)

All website transactions are securely processed via Shopify Payments, PayPal, and other authorized third-party payment gateways. You authorize Haven and Shopify to charge your selected payment method for all valid orders you place.
You agree not to initiate fraudulent chargebacks, false payment disputes, or unauthorized payment reversals for successfully fulfilled and delivered orders. Any groundless chargeback or malicious dispute will be fully contested by our team, and you shall bear all resulting fees, losses, and legal costs.
We reserve the right to cancel any order suspected of fraud, stolen payment credentials, abnormal transaction behavior, or policy violation to comply with Shopify Payments risk control and anti-fraud regulations.

5. Order Acceptance & Cancellation Rights

Submitting an online order counts as a purchase offer. We reserve the right to accept, refuse, or cancel any order for legitimate reasons, including but not limited to inventory shortages, payment verification failures, invalid shipping addresses, and suspected fraudulent transactions.
Customers may cancel orders free of charge only before order processing and shipment. Once orders are packed, processed, or dispatched, cancellation requests will be governed by our official Return & Refund Policy.

6. International Shipping & Customs Liability

For all cross-border and international orders, the recipient (customer) is fully responsible for all import duties, customs taxes, brokerage fees, and any additional local charges incurred during customs clearance and delivery.
Our store does not cover or reimburse any customs-related fees. Package return, abandonment, or delivery failure caused by the customer’s refusal to pay duties shall be deemed the customer’s responsibility, and original shipping fees are non-refundable.
Shipping delivery times are estimated only. Logistics delays caused by force majeure, customs inspection, carrier suspension, or holidays are beyond our control and do not qualify for compensation or free refunds.

7. Returns, Refunds & Exchanges

All return, refund, and exchange procedures are strictly subject to our official Return & Refund Policy. Verbal commitments or informal communications cannot override the official written policy terms. All returns require a valid RMA authorization number; unauthorized returned packages will be rejected and not processed.

8. Intellectual Property Rights

All website content, including texts, brand logos, product images, graphic designs, layout styles, copywriting, and video materials, is the exclusive intellectual property of Haven. No user may copy, scrape, reproduce, modify, distribute, or commercially use any website content without our explicit written authorization.
Any unauthorized intellectual property infringement will result in account restriction, order rejection, and corresponding legal remedies.

9. Limitation of Liability

Haven shall not be liable for any indirect, incidental, consequential, or punitive damages arising from website browsing, product purchase, or product usage, including lost profits, time loss, and personal inconvenience.
Our maximum total liability for any order-related dispute or claim is strictly limited to the actual payment amount of the corresponding single order. We are not responsible for package loss, delay, or damage caused by incorrect customer address, third-party carrier faults, or customer negligence.

10. Prohibited Behaviors

Users are prohibited from conducting the following behaviors:
  • Using the website for illegal, harmful, or unauthorized commercial activities
  • Launching network attacks, spam, bot scraping, or data theft against our site
  • Submitting false return claims, malicious disputes, or fraudulent chargebacks
  • Maliciously brushing orders or abusing after-sales policies
  • Violating Shopify platform rules and international e-commerce laws

11. Policy Updates

We reserve the right to revise, update, or modify these Terms of Service at any time without prior notice. Updated terms will take effect immediately after publication on our official website. Your continued use of the site and placement of new orders constitutes full acceptance of the latest terms.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of California, United States. All disputes shall be resolved through friendly negotiation via official email first. Unresolved disputes shall be settled under the jurisdiction of California courts.

13. Contact Information

Store Name: Haven
Official Website: https://zczeia-z1.myshopify.com
Support Email: schadlecolumbus29@outlook.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC-5)