Shipping policy

Shipping Policy – Haven
Last Updated: August 04, 2026
This Shipping Policy applies to all orders placed on the official website https://zczeia-z1.myshopify.com, operated by Haven. By completing an order purchase on our website, you agree to all shipping processing rules, delivery timeframes, fee standards, customs regulations, and after-sales dispute rules stated below. This policy is formulated in compliance with Shopify platform rules and Shopify Payments risk control requirements to ensure transparent and standardized transaction processes.

1. Order Processing Time

All orders will be processed within 1–3 business days after successful payment verification. Processing days exclude weekends, U.S. federal holidays, and international public holidays. During peak shopping seasons, promotional events, or inventory restocking periods, order processing may be slightly delayed. We do not support same-day shipment for any orders.
Order processing includes payment fraud verification, product inspection, sorting, packaging, and carrier pickup arrangement. All orders are subject to internal anti-fraud review to comply with Shopify Payments compliance standards.

2. Estimated Delivery Time

All delivery times are estimated for reference only and are not guaranteed delivery dates. Actual delivery speed is affected by logistics carrier efficiency, remote regional transportation, customs clearance, and force majeure factors.
  • United States Domestic Orders: 5–10 business days after shipment
  • Canada, United Kingdom, Australia Orders: 7–14 business days after shipment
  • Other Global International Regions: 10–25 business days after shipment
Logistics delays caused by weather disasters, carrier system failures, customs inspections, holiday congestion, and other uncontrollable factors do not constitute valid reasons for refunds, order cancellations, or compensation claims.

3. Shipping Fees & Free Shipping Rules

Shipping fees are automatically calculated based on product weight, package size, and customer delivery destination, and will be clearly displayed on the checkout page before payment confirmation.
All shipping fees paid by customers during checkout are non-refundable. Free shipping activities will be clearly marked on the homepage or product pages. Free shipping benefits are only applicable to valid orders that meet the promotional threshold and cannot be used in conjunction with other discount activities.

4. Order Tracking & Updates

Once your order is dispatched and picked up by the logistics carrier, we will send a shipment confirmation email containing the official tracking number and tracking link to your registered email address. Tracking information may take 24–48 hours to be updated and displayed normally due to carrier system delays.
Customers shall actively check the logistics status regularly. For abnormal logistics stagnation, suspension, or delivery exceptions, please contact our customer service team in a timely manner for investigation and processing.

5. International Customs, Duties & Taxes (Anti-Chargeback Core Clause)

For all cross-border and international orders: The recipient (customer) is solely responsible for all import duties, customs taxes, VAT, brokerage fees, and any additional local regulatory charges incurred during customs clearance and delivery.
Haven does not cover, bear, or reimburse any customs-related fees and taxes. If the customer refuses to pay customs duties, resulting in package detention, return, or abandonment by customs, we only refund the pure product price after the package is returned to the warehouse. All original shipping fees and return shipping fees will be deducted and are non-refundable.

6. Delivered, Lost & Stolen Package Rules

If the logistics tracking status shows “Delivered”, the package is deemed successfully delivered. Before submitting a missing package claim, please check your doorstep, mailbox, building lobby, or consult neighbors and property management personnel.
All missing package claims must be submitted to our official email within 3 calendar days after the delivered status is updated. We will assist customers in filing logistics investigation and carrier compensation claims. No overdue claims will be accepted.
We are not responsible for package loss, theft, or delivery failure caused by incorrect customer-provided shipping addresses, unattended delivery locations, or customer personal negligence.

7. Damaged & Defective Transit Item Claims

If you receive damaged, broken, or defective products due to logistics extrusion, collision, or transit accidents, please take clear photos of the package and product defects, and contact our support team within 7 days after delivery. We will verify the situation and provide solutions such as replacement, partial refund, or full refund according to the actual condition. Damage claims exceeding the valid time limit will be directly rejected.

8. Undeliverable & Returned Packages

Packages that fail to be delivered successfully due to invalid addresses, incomplete address information, recipient unavailability, multiple failed delivery attempts, or customer refusal to sign for receipt will be returned to our warehouse.
For returned packages, customers can choose to pay additional shipping fees for re-delivery, or apply for a product-only refund (original shipping fees are non-refundable).

9. Shipping Restrictions

We reserve the right to suspend or refuse shipping services to high-risk regions, trade-embargoed countries and regions, or areas with unstable logistics and customs conditions, in compliance with international trade regulations and Shopify platform management rules.

10. Policy Revision & Validity

Haven reserves the right to update and revise this Shipping Policy without prior notice. All revised terms will take effect immediately after being published on the official website. Your continued browsing, ordering, and purchasing behavior on our website constitutes full acceptance of the latest policy terms.

11. Contact Information

Store Name: Haven
Official Website: https://zczeia-z1.myshopify.com
Support Email: schadlecolumbus29@outlook.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC-5)